Care
Silver is a living metal, sensitive to time, touch, and environment. To preserve its beauty, we recommend gently polishing your piece from time to time with a soft cotton cloth. This helps remove traces of skin, perfume, and everyday wear, while restoring its natural radiance.
It’s recommended to remove your jewellery before washing your hands, applying lotion, or coming into contact with water. We also advise against wearing it during cleaning, exercise, sports, or other manual activities, as repeated exposure and friction may alter the surface over time.
When not being worn, each piece should be stored separately in its pouch to protect it from scratches and tangling. Ideally, keep it in a cool, dry, and shaded place, away from humidity and direct sunlight.
Shipping & Returns
Pick-up in Zürich is possible.
Shipping costs are calculated at checkout. We ship worldwide.
Switzerland: 2–3 business days
Europe: 3–5 business days
Rest of world: 5–10 business days
All shipments are sent from Switzerland and include tracking. For deliveries outside Switzerland, import taxes may apply upon arrival. We are not responsible for any delays that may occur during shipping.
We hope you love your Melancora jewellery. If you change your mind, you may request a return or exchange within 14 days of delivery.
Items must be unworn, unused, and returned in their original packaging together with your order details.
Please note: any pieces showing signs of wear, including scratches, bending, or damage cannot be accepted.
To start a return or exchange, please email us at melancora.jewellery@gmail.com with your order number. We will guide you through the next steps.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos. Items must still be unworn to qualify for a refund or replacement. In this case, return shipping costs will be covered by us.
For returns sent from outside Switzerland, customs duties and taxes may apply. These costs must be covered by the sender in advance. We reserve the right to refuse shipments with unpaid duties or taxes, such parcels may be returned to the sender.
Once your return has been received and inspected, your refund will be issued to your original payment method.
Packaging
Each piece comes in an individual jewellery box and is accompanied by a self-made pouch, created with attention to material, softness, and the quiet ritual of keeping.